Privacy Policy

1. Introduction

This Privacy Policy describes how dewi1 ("we," "us," or "our") handles personal information for users ("you" or "your") of the dewi1 online gambling platform operating at dewi1.cam and all associated services. We recognize the importance of privacy and are committed to transparency about how we collect, use, and protect your personal data in accordance with international data protection standards and best practices.

This policy applies to all personal information collected through our website, mobile-optimized platform, customer support channels, and any other point of contact between you and dewi1. It should be read in conjunction with our Terms & Conditions, which govern your use of dewi1 services.

We encourage all users to read this Privacy Policy carefully to understand how their personal information will be treated. If you do not agree with the practices described in this policy, you should not use dewi1 services. For users in Indonesia, this policy explains how your data is managed in the context of Indonesian market requirements and local payment systems including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay.

2. Data Controller Information

dewi1 acts as the data controller for all personal information collected through our platform. As data controller, we determine the purposes for which and the manner in which your personal data is processed. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently in accordance with this Privacy Policy.

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Team through the contact channels provided in Section 13 of this policy. We are committed to responding to all privacy-related inquiries within a reasonable timeframe, typically within 14 business days of receipt.

3. Information We Collect

dewi1 collects various types of information to provide, maintain, and improve our services, ensure platform security, prevent fraud, and comply with legal obligations. The categories of personal data we collect include:

Account Registration Information

When you create a dewi1 account, we collect personal details necessary for account establishment and identity verification:

• Personal Identifiers: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address (street, city, postal code, province)
• Account Credentials: Username, password (stored in encrypted hash form), security questions and answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account identifiers

Identity Verification Documents (KYC)

To comply with Know Your Customer (KYC) requirements and prevent fraudulent activity, we collect and verify identity documents:

• Indonesian national identity card (KTP) or passport copy showing photograph, full name, date of birth, ID number, and expiration date
• Proof of address documents such as utility bills, bank statements, or government correspondence dated within the last three months
• Selfie photographs holding identification documents for enhanced verification when required

Transaction and Financial Data

We maintain comprehensive records of all financial transactions conducted through your dewi1 account:

• Deposit history including dates, amounts, payment methods used, transaction reference numbers
• Withdrawal requests and processing records including destinations, amounts, processing dates, approval status
• Bonus claims, bonus funds usage, wagering requirement progress
• Account balance history and financial transaction ledgers

Gameplay and Betting Information

We collect data related to your gaming activity to provide services, calculate winnings, detect fraud, and comply with gaming regulations:

• Bet placement records including game type, stake amount, odds, bet selections, timestamps
• Game outcomes, winning and losing records, payout amounts
• Gaming preferences, favorite games, play patterns, session duration
• Sports betting selections including sports type, leagues, teams, bet types (e.g., bandar bola football betting, mix parlay accumulator bets, Asian handicap selections)
• Slot game play including titles, spin counts, RTP exposure, bonus round triggers

Technical and Device Information

We automatically collect technical data when you access dewi1 to ensure platform security, optimize performance, and prevent unauthorized access:

• IP address, device identifiers, operating system type and version
• Browser type and version, screen resolution, language settings
• Login timestamps, session duration, geographic location (derived from IP address)
• Cookies and similar tracking technologies (detailed in Section 9)
• Pages viewed, features used, click patterns, navigation paths

Communications and Support Interactions

When you contact dewi1 customer support or communicate with us through any channel, we collect:

• Content of live chat conversations, email correspondence, WhatsApp messages
• Customer support ticket history, inquiry types, resolution outcomes
• Feedback submissions, survey responses, user testimonials
• Marketing communication preferences and opt-out requests

4. How We Use Your Personal Data

dewi1 processes your personal information for specific, legitimate purposes essential to providing our gambling services and maintaining a secure, compliant platform. The legal bases for processing your data and the purposes for which we use your information include:

Providing Gambling Services (Contractual Necessity)

We process your data to fulfill our contractual obligations to provide gambling services:

• Creating, maintaining, and managing your dewi1 user account
• Processing deposits from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay)
• Processing withdrawal requests to your verified bank accounts or e-wallets
• Enabling you to place bets on sports, play casino games, participate in slot gaming
• Calculating winnings, applying game rules, paying out legitimate winnings
• Managing bonus offers, tracking wagering requirements, applying bonus terms
• Providing customer support and responding to your inquiries

Security and Fraud Prevention (Legitimate Interests)

We process your data to protect our platform, prevent fraud, and ensure fair play:

• Verifying your identity through KYC processes to prevent identity theft and underage gambling
• Monitoring transactions for suspicious patterns indicating money laundering or fraud
• Detecting and preventing bonus abuse, multiple account creation, collusion
• Identifying and blocking unauthorized access attempts, account takeovers, hacking
• Investigating disputes, complaints, and potential terms violations
• Maintaining security logs and audit trails for forensic analysis

Legal and Regulatory Compliance (Legal Obligations)

We process your data to comply with legal obligations applicable to gambling operators:

• Age verification to ensure all players are 21 years or older
• Anti-money laundering (AML) screening and transaction monitoring
• Maintaining records required by licensing authorities and financial regulators
• Responding to lawful requests from law enforcement or regulatory bodies
• Reporting suspicious activities as required by applicable regulations

Platform Improvement and Analytics (Legitimate Interests)

We analyze aggregated and anonymized data to improve our services:

• Understanding user preferences to enhance game selection and features
• Analyzing betting patterns to optimize odds and markets offered
• Identifying technical issues, bugs, or performance bottlenecks
• Conducting A/B testing to improve user interface and experience
• Generating statistical reports for business planning and strategy

Marketing and Communications (Consent or Legitimate Interests)

With your consent or where permitted by legitimate interest, we may use your data for:

• Sending promotional emails about new games, bonuses, or special offers
• Providing personalized game recommendations based on your play history
• Notifying you about platform updates, maintenance schedules, policy changes
• Conducting customer satisfaction surveys and requesting feedback

You can opt out of marketing communications at any time through your account settings or by contacting customer support. Note that even after opting out, you will continue to receive essential service-related communications such as withdrawal confirmations, security alerts, and important policy updates.

5. Data Sharing and Disclosure

dewi1 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted third-party service providers and in specific circumstances as described below:

Payment Processors and Financial Institutions

We share necessary financial information with payment service providers to process your deposits and withdrawals through Indonesian banking channels (BCA, BRI, BNI, Mandiri) and e-wallet services (OVO, DANA, GoPay, ShopeePay). This includes your name, account numbers, transaction amounts, and transaction references. These providers are contractually obligated to protect your data and use it only for processing your transactions.

Game Providers and Platform Technology Partners

We share limited data with game studios and software providers that power our slots, live casino, and sports betting offerings. This typically includes pseudonymized identifiers, bet amounts, and game session data necessary to deliver the gaming experience. These providers do not receive your personal identification details or contact information.

Identity Verification Services

For KYC compliance, we may share your identity documents and personal details with specialized verification service providers who authenticate your Indonesian national identity card (KTP) or other identification documents against official databases. These services help us prevent identity fraud and underage gambling.

Customer Support Tools

We use customer support platforms to manage live chat, email correspondence, and WhatsApp communications. Your support interactions may be stored on these platforms, but service providers are contractually prohibited from using your data for any purpose other than providing support services to dewi1.

Legal Obligations and Safety

We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions or investigate potential violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of dewi1, our users, or the public
• Cooperate with law enforcement investigations into criminal activity

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our platform before your data becomes subject to a different privacy policy.

6. Data Security Measures

dewi1 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our multi-layered security approach includes:

Encryption Technologies

• SSL/TLS Encryption: All data transmitted between your device and dewi1 servers is protected by 256-bit SSL encryption, the same standard used by financial institutions worldwide
• Database Encryption: Sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms
• Password Protection: User passwords are hashed using secure one-way hashing algorithms with salt, ensuring we cannot retrieve your original password

Access Controls and Authentication

• Strict role-based access controls limit employee access to personal data based on job function necessity
• Multi-factor authentication required for administrative access to sensitive systems
• Regular access reviews and immediate revocation of access for terminated employees
• Audit logs track all data access and modifications for accountability

Infrastructure Security

• Secure data centers with physical security controls, environmental monitoring, and redundant power supplies
• Firewalls, intrusion detection systems, and DDoS protection to prevent external attacks
• Regular security vulnerability assessments and penetration testing
• Automated backup systems with encrypted backup storage in geographically separated locations

Employee Security Training

All dewi1 employees with access to personal data undergo mandatory security training covering data protection principles, confidentiality obligations, social engineering awareness, and incident response procedures. Employees sign confidentiality agreements and face disciplinary action for security breaches.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices and responding promptly to any security incidents.

7. Data Retention Periods

dewi1 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type:

Data Category	Retention Period	Justification
Account Information	Duration of account + 5 years after closure	Legal compliance, dispute resolution, fraud prevention
KYC Documents	Duration of account + 7 years after closure	Anti-money laundering regulations, regulatory requirements
Transaction Records	7 years from transaction date	Financial auditing, tax compliance, fraud investigations
Betting History	5 years from bet placement	Dispute resolution, gaming compliance, statistical analysis
Support Communications	3 years from last interaction	Service quality assurance, dispute resolution
Marketing Data	Until opt-out or account closure	Consent-based processing, legitimate marketing interests
Technical Logs	90 days from collection	Security monitoring, troubleshooting, performance optimization

After applicable retention periods expire, we securely delete or anonymize your personal data. Anonymized data (data from which all personally identifiable information has been permanently removed) may be retained indefinitely for statistical analysis and business intelligence purposes without violating your privacy rights.

8. Your Privacy Rights

dewi1 respects your privacy rights and provides mechanisms for you to exercise control over your personal data. Depending on your jurisdiction, you may have the following rights:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. You can view most of your account information directly through your dewi1 account dashboard. For a comprehensive data export, contact our customer support team.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most personal details through your account settings. For changes requiring verification (such as name changes), contact customer support with supporting documentation.

Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain data (particularly financial transaction records and KYC documents) for compliance purposes even after you request deletion.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations, such as while we verify the accuracy of disputed data or assess whether we have legitimate grounds to continue processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

Right to Object

You may object to processing of your personal data based on legitimate interests. You can opt out of marketing communications at any time. However, you cannot object to processing necessary for contractual performance (providing gambling services) or legal compliance.

Right to Withdraw Consent

Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

Exercising Your Rights

To exercise any of these rights, contact dewi1 customer support via live chat, email, or WhatsApp with your request. We will respond within 30 days and may require identity verification to protect your privacy. If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with relevant data protection authorities.

9. Cookies and Tracking Technologies

dewi1 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and provide personalized content. This section explains what cookies are, how we use them, and how you can control them.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They contain information that is transferred to your device's hard drive and enable our platform to recognize your browser and capture certain information for various purposes.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality such as maintaining your logged-in session, remembering your language preference, and ensuring security. These cookies cannot be disabled without severely limiting platform functionality.
• Performance Cookies: Collect information about how you use our platform, which pages you visit most, and whether you experience errors. This helps us improve site performance and user experience.
• Functional Cookies: Remember your preferences such as username, language selection, and display settings to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior patterns, popular features, and navigation paths through aggregated statistical analysis.
• Advertising Cookies: Track your browsing activity to deliver relevant promotional content and measure marketing campaign effectiveness.

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of dewi1. To manage cookies:

• Browser settings typically allow you to view, delete, or block cookies
• You can set your browser to notify you when cookies are sent
• Third-party opt-out tools are available for advertising cookies

10. Third-Party Services and Links

Our platform may contain links to third-party websites, services, or content not operated by dewi1. We have no control over and assume no responsibility for the privacy practices or content of these third-party sites. This Privacy Policy applies solely to information collected by dewi1.

When you leave our platform by clicking a third-party link, we encourage you to read the privacy policy of every website you visit. Third-party sites may have different data collection and usage practices than dewi1.

11. Children's Privacy Protection

dewi1 services are strictly intended for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. Our registration process requires age verification, and our Terms & Conditions explicitly prohibit minors from creating accounts.

If we discover that we have inadvertently collected personal data from someone under 21, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to dewi1 should contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

dewi1 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Posting a prominent notice on our platform homepage
• Sending an email notification to your registered email address for significant changes affecting your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of dewi1 services after policy changes become effective constitutes acceptance of the revised policy.

13. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how dewi1 handles your personal data, please contact our Data Protection Team:

• Email: [email protected] (displayed as plain text, not clickable)
• Live Chat: Available 24/7 through your account dashboard for registered users
• WhatsApp: Contact details available through customer support after identity verification

Our customer support team includes native Indonesian speakers and operates around the clock with average response times of 2-5 minutes during peak hours. When contacting us about privacy matters, please include sufficient detail about your inquiry and any relevant account information to help us respond effectively.